Tim Onebamoi
Customer Associate @Conduent
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WORK HISTORY
Customer Associate @Conduent
Fraud prevention involving identity and access management, security and management of privacy of consumer benefits, and credentials across regulated platforms. Manages cases involving social security, benefits, family support, and TANF funds, handling on average 250 calls every two weeks. Ensures compliance with HIPAA and PCI DSS while supporting high-volume customer interactions. Analyzes complex fraud cases to identify recurring patterns and operational gaps, recommending process improvements to increase efficiency and customer satisfaction.
EDUCATION
University of Benin
Master of Business Administration - MBA, Business Administration and Management, General
University of Benin
Bachelor's Degree, Business Administration and Management, General
University of Benin
Master of Business Administration
University of Benin
MBA
ABOUT TIM ONEBAMOI
With over three decades of experience across banking, insurance, mortgage loan origination, customer service, fraud prevention, and governance, I bring a practical and multidisciplinary perspective to business operations, protection systems, and long-term resilience.My professional journey has been shaped by a commitment to helping organizations and individuals operate with greater awareness, structure, and stability. Over time, I have expanded my capabilities in project management, report writing, communication, teamwork, artificial intelligence, consulting, and customer-focused service delivery.Most recently, I worked with Conduent Solutions, a Fortune 500 company in the United States, as a Fraud & Customer Service Associate. In that role, I supported work involving financial scam awareness, fraud prevention, identity and access management processes, and debit card security control environments aligned with PCI DSS expectations.I am also the founder of \'urFamilyCISO\', a mission-driven initiative focused on helping families, communities, churches, and organizations become more intentional about family governance, cybersecurity awareness, fraud prevention, digital safety, and resilience. My goal is to bridge professional governance thinking with everyday family and community protection needs.I am open to employment, advisory, contract, and consulting opportunities across the United States in areas related to: Fraud Prevention, Customer Service, Banking, Insurance, Mortgage Operations, Risk Awareness, Governance, Cybersecurity Awareness, AI Support, Training, Community Education, and Consulting.Based in San Antonio, Texas.
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