Jitendra Patel
IT Support Manager @Hinduja Group Limited
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WORK HISTORY
IT Support Manager @Hinduja Group Limited
At Hinduja Group, my core responsibility is to manage the day-to-day IT requirements of the business, including managing users, troubleshooting issues, and providing advice. My duties comprise of supporting and maintaining windows server estates such as domain controllers, global catalogue, all member application servers, active directory, DNS, Roaming profile, and File and DFS services. It is worth mentioning that I leverage strong technical proficiencies in overseeing all aspects of Android/Apple phones, iPads, tablets, and WIFI networking. What makes me stand out from the competition is my radical success in utilising FortiGate firewall and O365 applications as well as VPN and Microsoft Dynamics. I am responsible for offering third-party support for Avaya phone system. Moreover, I perform Veeam Back on-site and cloud backup off-site. I also facilitate ESET antivirus and Forcepoint email filtering. I am assigned the tasks of delivering desktop assistance, leading scheduled upgrades and security backups, and examining/installing new systems. My achievements are as follows: • Mitigated risks through ESET antivirus and Forcepoint email filtering. • Ensured the network meet the demands of business through the provision of expert-level insights. • Conceptualised, developed, and implemented new systems and technologies. • Improved global standard of service by collaborating with managers of other regions globally. • Addressed any issues in a timely manner by administering desktop support Incident queue. • Acquired competitive prices in compliance with IT budget constraints by negotiating effectively with suppliers. • Served as key points of contact for any outstanding calls, tasks, moves, and issues associated with team/vendors.
EDUCATION
Hertfordshire college
Higher, Business; Mathematics, English, Integrated Science (Double award), Physical Education and Sociology
Copland Comunity School
City & Guilds, GNVQ Higher in Business, London
SKILLS
ABOUT JITENDRA PATEL
Hello everyone! Hello, I’m Jit Patel – a results-driven IT Manager with a proven track…
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