Jin-Chu Tang

Account Manager @Funko

Burbank, CA, US

Managed 15+ high-profile accounts, including major international clients like Disney, Universal and SeaWorld, handling project coordination, inventory management, and sales operations.Part of the implementation team for ERP transition from Perfect Fit to Oracle and to NAV.Achieved significant growth, doubling SKU count for Disney Resort in the first year and achieving over 300% increase by the third year.Manage and implement JIT to ensure inventory flow does not sit for over 60 days.Led project initiation with PD/Creative teams, overseeing the full lifecycle from project start through final execution, ensuring timely and efficient product development and delivery.Acted as the primary liaison between buyers, PD, and Sourcing teams to communicate and manage art/sample approvals, project updates, and critical timelines. Delivered clear, consistent communication across internal teams to ensure alignment with customer expectations.Collaborated with cross-functional teams to communicate project timelines, manage delays, and ensure deadlines are met. Regularly updated and maintained PO trackers and order confirmations for both internal stakeholders and customers.Worked closely with internal logistics, 3PL, and LF Ops teams to ensure seamless execution of shipments. Coordinated pick tickets, FOB ship dates, and pending picks to ensure smooth delivery of customer orders.Communicated special packaging and ticketing instructions to factories, ensuring customer-specific requirements were fulfilled in collaboration with Sourcing and the China team (FFE).Assisted AR team with credit memo processing and invoice tracking, and coordinated with logistics for smooth order execution and shipment.Utilised Power BI for generating reports, maintained data integrity in the Order Book, and managed reorder requests for timely delivery.