Jimmy Bhathena
Tech Lead, Product Support @Ibm Sevone
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WORK HISTORY
Tech Lead, Product Support @Ibm Sevone
GB
I work with the Technical Support Team with SevOne to support our customers on Complex Technical issues relating to the SevOne Network and Performance Monitoring Solution. o Primary role is to support our customers on post sales technical support on the SevOne NMS product o Involvement in the development and continuous improvement of Knowledge process for internal and external stakeholderso Liaise and coordinate with the education team for Technical Support training requirementso Handle key customer’s technical support regular support incident reviewo Work closely with the escalation and sustaining development Engineering teamso Propose and implement new support initiatives and support tools for the technical support organisation
EDUCATION
University of Mumbai
Bachelor of Commerce (BCom), Accounting and Economics
University of Reading
Master of Science (MSc), Business Technology Consulting
SKILLS
ABOUT JIMMY BHATHENA
Technical Support Engineer with SevOne to support our customers on Complex Technical issues relating to the SevOne Network and Performance Monitoring Solution. Provide Support to Enterprise Business Critical Customers in production environments. Previous experience in Technical Project Implementation and Project co-ordination.Specialities: UNIX/Linux, Networking, Virtualisation, Storage, Networking, Hardware, Storage Arrays, Storage Software, Clustering, VMWare, Solaris, Linux, IBM AIX, HP-UX, Windows, Cisco, MySQL and Oracle database Administration, System Administration, Technical Business Presentations, Documentation, Technical Support.
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