Jimmy Mendoza
Sr Executive Support Specialist @Driscoll's
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WORK HISTORY
Sr Executive Support Specialist @Driscoll's
Watsonville, CA, US
Designed and implemented the first-ever VIP Support program, building a comprehensive framework from the ground up to elevate service for company executives.• Created and authored a VIP Support playbook to standardize processes and ensure a high level of service continuity across the support team.• Developed and led training for a global support team, enabling them to handle executive incidents and requests with seamless, consistent care.• Spearheaded multiple projects to automate and improve IT services, shifting the team from a reactive to a proactive support model.• Analyzed support data to identify critical pain points and implement targeted solutions that improved service efficiency and executive satisfaction.
SKILLS
ABOUT JIMMY MENDOZA
Senior Executive Support Specialist A dedicated and experienced Senior Executive…
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