Jimmy Caldato
Head of Service Delivery Management - Hosted Services @FIS
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WORK HISTORY
Head of Service Delivery Management - Hosted Services @FIS
Région de Paris, FR
Manage, organize and plan the activities for a team of 7 Service Delivery Managers (SDM), from various places (Paris, Milan, Tunis), guardians of the level of service agreed (via SLA/SLR) with our hosted customers, for our Front and Middle Office offers: Direct Market Access (DMA), FIX order flow and Order & Execution Management (OEM/OMS).Main achievements- Implementation of relevant performance indicators, both for changes and incidents management affecting the level of service, in order to always work in the continuous improvement spirit- Implementation of an efficient steering Operations system, for the capacity/load anticipation and the rigorous monitoring of dashboards created by us- Implementation of high-frequency/low-latency trading specific hosting/offer- 100% success on stock exchanges migrations (more than 30 international stock exchanges) over the last two years- Successful and complete update of all clients applications and APIs for compliance with MIFID2 regulations (2018).
EDUCATION
Lycée Langevin-Wallon - Champigny sur Marne (94)
Baccalauréat, série B
Université Paris-Sorbonne
Maitrise, Histoire de l'Art
ABOUT JIMMY CALDATO
IT Manager with more than 15 years of progressive experience in the extremely demanding world of financial IT services.A leader, with proven communication skills, capable of managing complex IT projects and large multidisciplinary teams.Capable of delivering robust, industrialized hosted services that improve the efficiency and performance of a company and its customers.Versed in the development and implementation of standard operating procedures and in their monitoring and continuous improvement, according to the ITIL best practices.A passionate team leader, always client and results-oriented, but who understands that strong working relationships create great teams and exceptional results!
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