Jim Sansom

Lead Technical Account Manager - Nice Cx @NiCE

Tampa, FL, US
MOBILE NUMBERS
+18•••••••95

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WORK HISTORY

Aug 2025 — Present

Lead Technical Account Manager - Nice Cx @NiCE

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As a Lead Technical Account Manager, I have a passion for delivering exceptional customer outcomes. I specialize in managing complex, high-value accounts, resolving the most challenging technical issues, and driving long-term customer success and loyalty. With proven skills in advanced troubleshooting, analytics, and customer communication, I help organizations expand their use of technology, overcome obstacles, and achieve measurable business impact. My role bridges technical resolution and strategic account management, ensuring customers not only succeed with our solutions but also serve as strong references for future growth.

EDUCATION

1989 — 1991

Hillsborough College

Computer Science

SKILLS

IvrCloud ComputingVendor ManagementSales EngineeringIntegrationUnified MessagingAvayaWorkforce ManagementUnified CommunicationsTcp/IpCustomer SatisfactionCall CenterSystem DeploymentTelephonyProfessional ServicesVoipData CenterAvaya ProductsContact CentersIp PbxInternet Protocol Suite (Tcp/Ip)SipTelecommunicationsContact CentreAcdTroubleshootingCall CentersIpGenesysCtiUcPbxProject ManagementWindowsInternet Protocol (Ip)Technical SupportCall Logging

ABOUT JIM SANSOM

Providing world class service to Cyara customers. Building strong relationships with new…

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