Jim Lhomme

Senior Product Support Manager @Rockwell Collins

Marion, IA, US
MOBILE NUMBERS
+13•••••••15

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WORK HISTORY

Oct 2013 — Present

Senior Product Support Manager @Rockwell Collins

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Provide effective and timely support for assigned systems/products to assure highest ratings in customer satisfaction. • Ensure timely resolution of customer AOG\'s (aircraft on ground) support requests. • Generate and process LRU consignment paperwork. • Lead support and mod plans to ensure implementation of support deliverables to meet customer/Program schedule. • Drive assigned product issue resolutions and enhancements that improve customer satisfaction and reduce cost.

EDUCATION

2009 — 2012

University of Phoenix

Bachelor's of Science, Business Management

2007 — 2008

University of Phoenix

AA Information Technology

1979 — 1983

greenway high School

High School, General Studies

SKILLS

Iso 9000Engineering ManagementAerospaceMaintenance & RepairProblem SolvingMaterialsProgram ManagementRemedyStatistical Data AnalysisTechnical TrainingAircraftQuality ControlConfiguration ManagementQuality ManagementSoftware DocumentationRoot Cause AnalysisRequirements ManagementContinuous ImprovementRadarLean ManufacturingDocumentationCross-Functional Team LeadershipStatistical ComputingTroubleshootingEarned Value ManagementAeronauticsProcess ImprovementQuality AssuranceAircraft MaintenanceElectronicsAvionicsLeadershipAviationCustomer ServicePower SuppliesStatistical ModelingIso 14001DodTechnical WritingSystems Engineering

ABOUT JIM LHOMME

Experienced Senior Product Support Manager with a demonstrated history of working in the aviation and aerospace industry. Skilled in ISO 14001, Statistical Data Analysis, Statistical Modeling, Technical Documentation, and Test Automation. Strong support professional with a Bachelor\'s of Science focused in Business Management from University of Phoenix.

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