Jim Lhomme
Senior Product Support Manager @Rockwell Collins
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WORK HISTORY
Senior Product Support Manager @Rockwell Collins
Provide effective and timely support for assigned systems/products to assure highest ratings in customer satisfaction. • Ensure timely resolution of customer AOG\'s (aircraft on ground) support requests. • Generate and process LRU consignment paperwork. • Lead support and mod plans to ensure implementation of support deliverables to meet customer/Program schedule. • Drive assigned product issue resolutions and enhancements that improve customer satisfaction and reduce cost.
EDUCATION
University of Phoenix
Bachelor's of Science, Business Management
University of Phoenix
AA Information Technology
greenway high School
High School, General Studies
SKILLS
ABOUT JIM LHOMME
Experienced Senior Product Support Manager with a demonstrated history of working in the aviation and aerospace industry. Skilled in ISO 14001, Statistical Data Analysis, Statistical Modeling, Technical Documentation, and Test Automation. Strong support professional with a Bachelor\'s of Science focused in Business Management from University of Phoenix.
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