Jim Cassidy

Business Analyst @Direct Line Group

Currently working within a transformation project with an objective to optimise the end to end insurance claim process identifying opportunities to enhance and design future state processes. This includes looking to do things such as (but not limited to) removing waste, failure demand and manual activities. Also involved in a project that launched a major new brand into the personal lines insurance market. Working on the Claims workstream the key outputs ensured that this new customer…