Jillanne Porter-Davis

Director of Customer Success @Numero

Orange County, CA, US

Responsible for onboarding new customers and strengthening customer relationships over time to increase the customer relationship life cycle and prevent churn - Teach and counsel Finance Directors, Call Time Managers, political candidates, and more how to successfully use our financial technology that is utilized by over 800 political campaigns and non profits- Manage Customer Success Team: responsible for hiring and nurturing direct reports, including internal onboarding, workload distribution, and day to day internal processes- Write and develop training materials for new products and services to increase customer retention and renewal - Work collaboratively with the Sales Department as new customers are transitioned from Sales to Customer Success, and with the Engineering Department as customers solicit feedback for product development

UC Santa Barbara

B.A