Rachel Scanlon

WORK HISTORY

EDUCATION

ABOUT RACHEL SCANLON

As a dedicated SaaS professional with experience in Customer Success, Renewal Management, Account Implementation, and Scaling Customer Training, I am passionate about building meaningful, long-term relationships with clients through effective and proactive communication. My expertise lies in managing SMB and mid-market accounts, driving product adoption, and leveraging data-driven strategies to ensure customer retention and growth.I thrive on helping customers achieve their goals by introducing new tools and solutions that improve their day-to-day operations. My background in higher education taught me the importance of empathy and personalized guidance — skills I now apply to my role in tech to foster trust and collaboration with clients.With a track record of leading successful onboarding processes, hosting engaging webinars, and collaborating across teams, I am committed to maximizing customer satisfaction. I consistently deliver high CSAT scores while driving renewals, upsells, and cross-sells to ensure both client success and business growth.Above all, I pride myself on being customer-focused, data-driven, and dedicated to continuous improvement. My mission is to make a positive impact each day by bringing empathy, collaboration, and a strong work ethic to every interaction.