Jigs P
Advanced Product Specialist @Yext
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WORK HISTORY
Advanced Product Specialist @Yext
Toronto, ON, CA
Served as the primary technical escalations point, performing RCAs for issues and working closely with the engineering team to ensure robust service delivery for high-value accounts- Solid knowledge of different concepts – Postman APIs, AWS, Network security, VPN, Linux- Performed advanced technical troubleshooting and log analysis to resolve complex- Excellent prioritization of critical/time-sensitive issues, technical documentation, cross-functional leadership with multi-tasking, and eager to learn new technologies- Collaborate with Product Managers, CSMs, and developers to prioritize bug fixes and feature requests based on customer impact and technical urgency- Optimized Jira and Zendesk workflows to improve incident response times and maintain clear communication loops with the stakeholders- Strong knowledge with network, SSO configurations, Outlook365, Python, and automation- Maintaining of technical documentation to standardize troubleshooting procedures for Tier 1 and Tier 2 teams.
EDUCATION
Centennial College
Computer Systems Technology - Networking
CHARUSAT
Bachelor of Technology - BTech, Information Technology
ABOUT JIGS P
Result driven professional with over 6 years of IT Support and Security experience. Expert in managing complex infrastructure and networking challenges with a focus on triage and R&D collaboration. Proven ability to take ownership ensuring service quality and security through advanced troubleshooting and independent problem-solving.I bring a combination of finely honed analysis skills coupled with an ability to analyze the data. My forte is aligning technological solutions to business challenges with great enthusiasm towards work.
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