Hamid Hafiz

Technical Engagement Manager @Yext

Rosslyn, VA, US

Developed a deep understanding of Enterprise products as well as owned, led, and crafted an enduring vision for them.• Created a product roadmap and worked closely with stakeholders and engineering teams to deliver new products and feature enhancements.• Interpreted client and other stakeholder requests, and effectively communicated these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirmed resolution of the request• Created business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform• Analyzed and imported customer data, and provide quality assurance over the information and content loaded into the Yext Platform• Tested new features and workflows in product releases for a client’s configuration, applied new features for client book of business and provide feedback to product management• Provided Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment• Provided status updates on current projects and communicated potential risks and opportunities to clients and the account team

Virginia Tech

Bachelor of Science - BS, Electrical and Electronics Engineering