Jhaila Moore
Sailpoint Iam Engineer @Maryland Department Of Human Services
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WORK HISTORY
Sailpoint Iam Engineer @Maryland Department Of Human Services
US
Provided expertise in high-level meetings to facilitate the departmental transition to new IAM software- Produced, monitored, and managed SailPoint reports, ensuring weekly and monthly compliance and accuracy- Analyzed SailPoint user and system logs to efficiently identify and resolve issues- Documented processes, resolutions, and procedures to enhance operations and knowledge transfer- Managed and updated user attributes in SailPoint, performed password resets, disabled inactive users, and assigned application-specific roles- Resolved Jira tickets promptly, ensuring operational efficiency and high customer satisfaction- Tested code changes in lower-level environments and deployed them to production environments- Reviewed and enhanced team presentations for quarterly PI Sprints, ensuring clear communication and presentation of key information- Assisted with patching activities by testing and validating connectivity for internal and external SailPoint environments post-patching, collaborating with Windows and Linux teams to ensure system stability and security.
EDUCATION
University of Maryland Global Campus
Bachelor's degree, Computer Networks and Cybersecurity
Bowie State University
Computer Technology/Computer Systems Technology
ABOUT JHAILA MOORE
Sailpoint IAM Engineer | CompTIA Security+ Certified | Expert in IAM, Cyber Resilience and Vulnerability Management | Seeking Opportunities in Digital Forensics
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