Michael Rogers

Director of Information Technology @Maryland Board Of Nursing

Baltimore, MD, US

I was recruited to spearhead a department-wide digital transformation, with a mandate to modernize technology, mature IT operations, and rebuild stakeholder trust in a high-stakes public service environment.My approach was to develop a new modernization blueprint focused on transparency and accountability. By implementing formal operational frameworks, including NIST, ITIL, and Agile, and establishing clear KPIs, I aligned our IT capabilities with strategic goals, creating a culture of data-informed decision-making and predictable execution- Cybersecurity & Risk Mitigation: Immediately addressed organizational risk by conducting a comprehensive assessment and developing a new strategy that reduced the department\'s overall risk profile by 65%- Operational Performance: Drove a 35% increase in support resolution rates by leading a series of high-impact operational upgrades and establishing live performance dashboards- Project Execution & Excellence: Established a new standard for performance by enacting operational best practices based on ITIL and Agile, which improved on-time project delivery to 100%.

University of Maryland Baltimore County

Bachelor of Arts - BA, Sociology and Anthropology; Minor in Political Science

University of Maryland Global Campus

Postbaccalaureate / Graduate Certificate, Cybersecurity Management and Policy

University of Maryland Global Campus

Master of Science - MS, Cybersecurity Management and Policy; Masters, Business Administration (MBA)

Anne Arundel Community College

Associate of Arts - AA, General Studies