James Donnelly
End User Support Specialist @MANE
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WORK HISTORY
End User Support Specialist @MANE
Parsippany, NJ, US
Provide “white glove” support from company owners and directors to front line users.* Provide level 3 desktop support to PC desktops, laptops and Surfaces.* Perform level 3 desktop support and management of Mac laptops and iPads.* Image new or replacement PC and Mac desktops and laptops.* Perform remote support using VPN, MS Teams, Win RDP, VNC, Teamviewer and Apple ARD.* Perform password resets of AD, SAP and GPMS systems.* Configure and troubleshoot Zebra printer installations.* Install, configure and troubleshoot Office 365 installations and corrupt document issues.* Troubleshoot zScaler cloud security installations.* Resolve syncing issues with OneDrive, OneNote, and Office365 online.* Fix MS Teams issues.* Troubleshoot iPhone’s and Androids (mail installation issues, etc.).* Update and maintain asset database.
SKILLS
ABOUT JAMES DONNELLY
End User Support Specialist at MANE
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