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Jessica Hodges
Consultant, Client Success Manager @Visa
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WORK HISTORY
Consultant, Client Success Manager @Visa
Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance. Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy. Partner with the Sales Account Executives to support new business development opportunities. Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%). Independently formulate decisions that may have significant operating and financial impact to Visa initiatives, reputation and clients.
SKILLS
ABOUT JESSICA HODGES
As a customer-focused professional with over eight years of experience, I thrive on…
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