Jessie Dhanoa
Lead Programme Manager @UST
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WORK HISTORY
Lead Programme Manager @UST
Hired to lead and solidify the delivery of strategic MS Dynamics 365 partnerships, establishing robust governance and client engagement models from the ground up.
EDUCATION
University of Sunderland
Masters, Project Management
Charles Sturt University
upper 2, Business Management
ABOUT JESSIE DHANOA
I don\'t just manage programmes; I rescue them, transform them, and deliver them when the stakes are highest. For over 20 years, I have been the executive brought in to take charge of critical, high-risk technology transformations for global giants like Centrica, SABMiller, and Total Energies. My mandate is simple: take control of complex, often failing, £multi-million programmes and turn them into award-winning, value-driving assets.My expertise is not just in implementing technology, but in orchestrating business-wide change. I have a proven track record of- Rescuing a £6M failed ERP programme** at ABP, delivering it fully in just 6 months and restoring board-level confidence for a global roll-out- Driving a hard-won 22% cost reduction**(£1.65M+) on a £7.5M portfolio at Total Energies without compromising delivery, through aggressive renegotiation and operational excellence- Delivering an 85% increase in customer satisfaction** by leading a high-stakes MS Dynamics 365 CRM implementation to completion, setting a new benchmark for project excellence.I build, mentor, and lead elite, cross-functional teams of up to 35, and I am as comfortable in the boardroom presenting to the Steering Committee as I am in the war room unblocking a critical path issue.Core Expertise:SAP S/4HANA | MS Dynamics 365 | MECOMS | Digital Transformation | Programme Turnaround | P&L Management | International Team Leadership | Agile & WaterfallI am currently driving disruptive digital solutions for major corporate partners at UST and am always open to connecting with fellow leaders in technology and transformation.
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