Jessica Timperman Makhaly
Customer Insights Specialist-operations @Transurban
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WORK HISTORY
Customer Insights Specialist-operations @Transurban
Alexandria, VA, US
Discover and implement revenue collection opportunities, recovering an estimated $250K+ annually• Led business wide working group, producing a business case for initiatives estimated to bring $9M+ in value• Increase Voice of Customer responses by 380%, analyzing responses to improve customer experience score• Develop and pilot a 1st party collections call program with a 10% pickup rate and 50% customer payment rate• Oversee customer vendors by managing KPIs, budget, risk, customer communication, and service auditing
EDUCATION
IES Vienna
Study Abroad
Purdue University Daniels School of Business
Master of Business Administration - MBA, Full Time
Purdue University
Bachelor's degree, Hospitality and Tourism Management
ABOUT JESSICA TIMPERMAN MAKHALY
Customer experience and operations professional with a track record of driving revenue…
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