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Jessica Monsalve
Design Strategist Advisor @FedEx
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WORK HISTORY
Design Strategist Advisor @FedEx
Bridging the gap between Design, Research and Product with design thinking methods that outline the future UX strategy of the FedEx Developer Portal and a centralized billing and payments experience.
EDUCATION
Park Academy (FKA Grow)
Design Leadership & Management
University of Houston
Bachelor of Science, Industrial Design
SKILLS
ABOUT JESSICA MONSALVE
Hi there. With my technical knowledge of current product development and focus on data-driven insights, cross-functional relationships and design thinking, I bring trend-forward product strategy to business & brand success.Today I would call myself a design leader, business strategist and storyteller. Work friends would describe me as passionate and focused, yet overly enthusiastic. My design background and experience in data analytics allow me to bring teams together to influence better business decisions driven by user empathy. After 7+ years in companies undergoing change management, I take pride in my organization skills and thrive in complexity and ambiguity. I love to engage diverse non-creative roles in the creative process, and am no stranger to planning and facilitating cross-functional workshops. The storyteller in me is passionate about user research where I have almost 7 years of experience in quantitative and qualitative methodologies, digital tool use and agency collaboration, synthesis of findings, report creation and insight presentation to senior leaders.Most recently I\'ve led design strategy for the future state of the FedEx Developer Portal and FedEx global billing and payments user experiences. I worked on the research and design for Staples printer paper repackaging initiative as well as conducted and presented dozens of market research reports across diverse categories. I helped pave the foundation for Staples\' executive line review process and the integration of product lifecycle management at Thrasio. My passion for process and discovery keep business success at the forefront of all my projects.
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