Jessica Martínez Ortega
Customer Service Representative @Scotiabank
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WORK HISTORY
Customer Service Representative @Scotiabank
Hamilton, ON, CA
Conducted daily verification calls of +40 contracts with customers to review and confirm agreement details• Collaborated with team members and supervisors to avoid fraud by reporting inaccuracies between sales agent offers, program offers and negative patrons• Supported customers in clarifying key points and questions about their enrollment to mitigate future complaints about the program
EDUCATION
Europa-Universität Viadrina Frankfurt (Oder)
Bachelor of Business Administration (BBA), International Exchange
Universidad Anáhuac
Diploma of Education, Business Development and Entrepreneurship in Health
DeGroote School of Business - McMaster University
Master of Business Administration - MBA
Tecnológico de Monterrey
Bachelor of International Business
ABOUT JESSICA MARTÍNEZ ORTEGA
I’m passionate about helping people and organizations grow and transform — moving from…
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