Jessica Bradley
Client Program Manager @Hogan Assessments
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WORK HISTORY
Client Program Manager @Hogan Assessments
Founded in 1987, Hogan leads the world in personality assessment and leadership development. With products and services in 56 countries and 47 languages, what began as a small startup has evolved into the industry leader serving more than half of the Fortune 500.• Work with team members and clients to define program scope, create project plans, manage timelines, and communicate program progress.• Support the implementation of delivery engagements and meetings, track deliverables, and provide project management to ensure execution.• Track products/services to ensure accurate monthly project billing and timely invoicing; provide information to clients about products, services, costs, timelines, etc; address invoice inquiries; and communicate outcomes to clients and team members.• Work with Hogan’s IT and internal support teams to provide usage reports and account information to clients.• Be a readily accessible point of contact for clients to ensure prompt resolution of client requests.• Maintain accurate and up-to-date client records.• Collect client feedback through phone conversations and/or surveys and disseminate feedback to appropriate sales and consulting team members.• Identify new opportunities with existing clients and connect clients with appropriate internal resources.
EDUCATION
Oklahoma State University
Bachelor of Science
Oklahoma State University
Master of Science (M.S.)
SKILLS
ABOUT JESSICA BRADLEY
Detail-oriented and dependable project manager• Dedicated to providing exceptional customer service and serving others well• Experienced in managing a department, including the creation of events and professional development programs for population of college students and alumni
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