Jess Viola

WORK HISTORY

EDUCATION

ABOUT JESS VIOLA

I’m a post-sales and Account Management leader who builds teams, operating models, and partnerships that protect revenue, drive expansion, and create long-term customer value.My background spans Sales and Account Management, which allows me to operate effectively across the full post-sale lifecycle—from forecasting and renewal strategy to expansion, executive customer engagement, and cross-functional execution. I currently lead an Account Management organization in B2B SaaS, partnering closely with executive leadership and teams across Professional Services, Product, Marketing, and Enablement to align strategy and outcomes.I’m known for balancing strategic leadership with hands-on execution—stepping into complex renewals, escalations, and transition periods while also building scalable frameworks around forecasting rigor, success planning, and team development. A core focus of my leadership is clarity: clear expectations, clear ownership, and disciplined execution across the account lifecycle.Previously, I delivered consistent top-tier performance in sales roles, including 137% weighted attainment in 2022 and 152% weighted attainment in 2023 (President’s Club). That foundation informs how I lead Account Management today—with a strong bias toward accountability, revenue impact, and executive partnership.I’m energized by roles where Account Management is viewed as a growth engine, not a support function—and where leaders are expected to influence retention, expansion, and customer experience at scale.