Jessica Vick

Customer Engagement Advisor @NCFE

Mansfield, GB

Dealing with customers face-to-face, over the phone and via email.• Assisting customers with finding one of our products suitable.• Handling orders, payments, and invoices.• Dealing with customer feedback, concerns, and complaints.• Dealing with stressful situations and emergencies in a professional manner and ensuring that customers concerns are promptly addressed.• Managing the live chat system on the website.• Assisting the customer service manager with their daily activities. • Working closely with the marketing department to collaborate on new projects being released on our social media channels.• Awareness of, and adherence to, all Company Policies and Procedures.• Supporting learners through their apprenticeships.

Vision West Nottinghamshire College

Level 3 , Travel and tourism