Charlotte Ryan
Customer Experience Change Lead @NCFE
Sunderland, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2021 — Present
Customer Experience Change Lead @NCFE
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Newcastle upon Tyne, GB
EDUCATION
1999 — 2006
St Josephs RC Comprehensive School
A-Level + GCSE's
SKILLS
Project ManagementDebt ManagementBusiness Process ImprovementLean ManagementTime ManagementQuality AssuranceNegotiationSapAccount ManagementData AnalysisChange ManagementCollectionsPartner ManagementRegulatory ComplianceProcess ImprovementSap CrmTraining & DevelopmentSalesCustomer SatisfactionStrategic PlanningBusiness AnalysisCall CentersOffshore OperationsBusiness PlanningOperations ManagementTeam LeadershipOutsourcingCustomer ServiceCustomer ExperienceTeamworkTeam ManagementDemand PlanningUtility IndustryWeb ChatInterviewsProject PlanningTelecommunicationsOracle Application ServerPerformance Management
ABOUT CHARLOTTE RYAN
Over 12 years’ experience in contact centres, dealing with contact via voice, live chat, asynchronous messaging, social media and correspondence. Managing a complex and demanding workload, whilst having a proven track record in delivering initiatives and implementing change across multiple channels, working in-house and with several external partners.
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