Jessica Loflin
Operations Manager, Afterpay @Cash App
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WORK HISTORY
Operations Manager, Afterpay @Cash App
San Francisco, CA, US
Oversee supplier relations for the NA Afterpay Outbound workforce, guaranteeing adherence to critical metrics and prioritizing customer satisfaction through seamless operations- Proactively identify process enhancement opportunities through data analysis, collaborating with cross-functional teams to implement sustainable improvements and drive operational excellence- Assist with the development and execution of strategic operational initiatives to align plans with organizational growth objectives, new product launches, and evolving regulatory demands or customer complaints- Advocate for a customers, leading efforts to promptly address issues and nurture positive customer rapport to maintain brand loyalty and trust.
EDUCATION
University of Kentucky
Bachelor of Arts (B.A.), Arts Administration
SKILLS
ABOUT JESSICA LOFLIN
Operations Manager, Afterpay at Cash App
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