Jessica Grant
Smb Cyber Security Customer Success Manager @KnowBe4
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WORK HISTORY
Smb Cyber Security Customer Success Manager @KnowBe4
EDUCATION
El Centro College
Medical Assisting/ Certificate, Health Services/Allied Health/Health Sciences, General
Texas Woman's University
Bachelor of Arts - BA
Mountain View College
Associate of Arts - AA, Visual and Performing Arts
ABOUT JESSICA GRANT
I’m a customer-led product and growth leader with 6+ years of experience translating customer insight into product improvements, adoption programs, and measurable business outcomes across SaaS, cybersecurity, and healthcare environments.I specialize in aligning customer behavior, feedback, and metrics with product strategy and execution. I partner closely with Product, Engineering, Operations, and GTM teams to build experiences that drive adoption, reduce churn, and increase value.My strengths include:• Driving product adoption & lifecycle strategy• Translating feedback & usage data into product insight• Cross-functional collaboration with Product & Engineering• Designing VoC programs & customer feedback loops• Defining KPIs and tracking impact on retention & growth
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