Jessica Dozier
Director Customer Support @Epicor
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WORK HISTORY
Director Customer Support @Epicor
EDUCATION
Capella University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Patten University
Administration Leadership
ABOUT JESSICA DOZIER
As the Director of Customer Success and Advocacy, I lead global teams across EDI support, customer success, and account management to ensure exceptional service delivery, customer satisfaction, and long-term partnerships. With a passion for driving customer-centric strategies, I work to align our business goals with client needs, facilitating operational improvements that enhance customer outcomes.A strategic leader with a proven track record of driving organizational change, I excel in managing high-performing teams and fostering collaboration to solve complex challenges. My focus is on developing tailored customer success strategies that increase retention, maximize revenue, and deliver value in every customer interaction. I’m deeply committed to elevating the customer experience through effective advocacy, while leveraging best practices and data-driven insights to guide our global teams toward exceeding client expectations.With extensive experience in high-paced, dynamic environments, I thrive in turning challenges into opportunities, delivering results while maintaining a strong client-focused approach. Whether implementing innovative EDI solutions, leading cross-functional teams, or optimizing customer engagement strategies, I am committed to creating a lasting impact for both the business and its clients.
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