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Jesse McCall

Senior Director @Ihi

Cambridge, MA, US
EMAILS
j••••••@ihi.org
MOBILE NUMBERS
+18•••••••57

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WORK HISTORY

May 2022 — Present

Senior Director @Ihi

I coaches individuals and organizations through the process of improvement. This includes the data-driven identification of strategic improvement priorities, the development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter.

EDUCATION

2002 — 2007

Northeastern University

BA, Marketing

2014 — 2017

Isenberg School of Management, UMass Amherst

Master of Business Administration (M.B.A.), Business Administration and Management, General

SKILLS

Public SpeakingMentoringStrategyProcess ImprovementManagementProject PlanningLeadershipResearchCross-Functional Team LeadershipEmrHospitalsCommunicationHealthcare Information TechnologyHealthcare ManagementClinical ResearchChange ManagementInformaticsQuality ImprovementProject ManagementCustomer ServicePerformance ImprovementConsultingHealthcareProgram ManagementPublic Health

ABOUT JESSE MCCALL

I coach individuals and organizations through the process of improvement. This includes the data-driven identification of strategic improvement priorities, the development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. I also have extensive experience coaching organizations to engage clinical staff to reduce burnout and foster joy in work. I joined IHI in 2007 and over my tenure have designed, executed, and evaluated programs and projects around the world. I\'m also a Teaching Fellow at The Harvard T.H. Chan School of Public Health. Every day I pragmatically apply expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. I received my undergraduate degree in Business Administration from Northeastern University in Boston and MBA at the UMASS Amherst Isenberg School of Management.

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