Jess Johnson
Operational Delivery and Optimisation Director @British Gas
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WORK HISTORY
Operational Delivery and Optimisation Director @British Gas
EDUCATION
The University of Manchester
BSc Management, Business Management
Henley Business School
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT JESS JOHNSON
Accomplished Customer Service and Operations leader with over 13 years of experience in the industry. Focussed on delivery of exceptional customer support and service excellence. Known for strategic vision and operational expertise, has successfully implemented transformative initiatives that have significantly improved customer satisfaction and operational performance. Leadership style fosters a high performance and collaborative work environment, where continuous improvement is encouraged. Henley Business School graduate (MBA) and recent nominee for Mentor of the Year in the Women in Utilities awards.
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