Jerry Dortival
Director of Customer Care - Innovation & Strategic Initiatives @Seminole Hard Rock Support Services
Miami-Fort Lauderdale, FL, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jun 2022 — Present
Director of Customer Care - Innovation & Strategic Initiatives @Seminole Hard Rock Support Services
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Hollywood, FL, US
EDUCATION
N/A
Florida Memorial University
Business Administration and Management, General
N/A
Broward College
Business Administration and Management, General
SKILLS
Call CenterProject ManagementRecruitingLeadershipAvayaWorkforce ManagementVendor ManagementOperations ManagementCustomer SatisfactionBpoProcess ImprovementSix SigmaCustomer ServiceTeam BuildingCoachingContact CentersManagementStrategic PlanningCross-Functional Team LeadershipTeam LeadershipQuality AssuranceCustomer ExperienceAccount ManagementOutsourcingCustomer RetentionCall Center DevelopmentPerformance ManagementSoftware DocumentationCall CentersCrmInbound MarketingBusiness DevelopmentTrainingTroubleshootingLeadership DevelopmentBudgetsChange ManagementTime ManagementBusiness Process ImprovementForecasting
ABOUT JERRY DORTIVAL
At Seminole Hard Rock, leadership in customer care is not just a role but a commitment to…
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