Jerry Augustin

Senior Technology Engineer Analyst @Accenture Federal Services

Arlington, VA, US

Business Analyst Oct 2023 – Present• Developed 60+ user stories detailing business requirements for Appian environment updates• Facilitated streamlined onboarding for new Business Analysts, accelerating their project contribution• Improved Jira ticket tracking process through SQL filter management• Efficiently tracked and resolved client and end user issues using Jira and ConfluenceCloud Systems Administrator Apr 2023 – Oct 2023• Implemented lambda functions to monitor uptime of critical clusters• Enhanced knowledge sharing within the Data Warehouse team and with end users via Confluence• Optimized DBeaver table updates using SQL Scripts, significantly reducing update time• Provided timely technical guidance to customers via email and video callSalesforce Administrator Jan 2021 – Apr 2023• Revamped IAM forms to optimize data accuracy and minimize errors in user data submissions• Managed data migration tasks within Salesforce environments using SF Data Loader• Utilized SQL queries in Salesforce’s Developer Console to manage and manipulate data stored in objects• Conveyed data analysis findings and key metrics to stakeholders by utilizing Salesforce reports• Led JIRA ticket triaging for Salesforce Operations team, ensuring prioritization of critical issues and reducing backlog by 30%• Utilized Microsoft Excel and SQL to clean and transform dataWindows 10 Deployment Technician Sep 2020 – Jan 2021 • Facilitated deployment of Windows 10 software across Department of Energy hardware• Managed product components and peripherals for deployment, ensuring timely setup for local and remote employees• Coordinated disposal of legacy hardware, complying with environmental regulations and minimizing downtime during transitions.

Howard University

Bachelor’s Degree, Finance

Chaminade High School

High School Diploma