Jerry Angrave
Customer & Passenger Experience Director @Empathyce Customer Experience Consultancy
Cheltenham, GB
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+91 *********19
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WORK HISTORY
Feb 2012 — Present
Customer & Passenger Experience Director @Empathyce Customer Experience Consultancy
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Having held senior inhouse CX roles, I now am a Customer Experience consultant and interim manager. The nature of support for companies in aviation and travel, professional services and utilities among others include CX Strategy planning, CX programme development, effective journey mapping and professional development. Better experiences; better business.
SKILLS
CoachingCustomer ExperienceCustomer SatisfactionCustomer Driven InnovationExperience SpecialistChange ManagementCustomer EngagementFinancial ServicesEmployee LoyaltyCustomer Experience ProfessionalCustomer Experience Team CoachingTeam CoachingStrategy DevelopmentBrand LoyaltyConsultantBusiness StrategyCustomer Experience StrategyLeadershipManage Client ExpectationsConsultingPassenger ExperienceCustomer Experience ConsultantCustomer Experience ManagementCustomer Experience ProgrammeCustomer EmotionsStrengthening Client RelationshipsManagementBusiness PlanningStakeholder ManagementAirport ExperienceBusiness TransformationCustomer LoyaltyNet Promoter ScoreMember ExperienceCemExperience DesignClient ExperienceStrategyVisitor ExperienceCustomer Experience Consulting
ABOUT JERRY ANGRAVE
I’m a Customer Experience consultant working globally with airlines, airports, SaaS…
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