Jerry Gerardi

Legendary Customer Service @Brooks Brothers

Somerville, MA, US

Responsibilities include but not limited to providing legendary customer service to all guests who enter store by building and maintaining relationships with them along the way; Store opening duties: count money and balance registers, prepare, pick and pack any merchandise/fulfill orders to be shipped for online customers including coordinate with UPS any overnight pickups via their website; create daily Repp guide for staff which include sales goals, statistics (Sales, KPI) from the day before, week, month compared to goal and LY; Check in any boxes of shipment from warehouse on a daily basis; Instrumental in helping store make its goals in sales (+9.8% to plan FY 20••••18) as well as opening of store credit cards (Top salesperson and credit card getter for store:>$500k & 118 CCs)[FY 20••••18]; Actively involved in company\'s charitable endeavors such as Make-A-Wish fund drives as well as St. Jude Children\'s research hospital fund drives (Part of team that raised record $12,229.83 Nov. 2017-Jan. 2018) and charity walks.(2018 & 2019), Individually, recognized as part of the \"Circle of Excellence\" for Top 50 salespeople companywide 2021, 2022, 2023; Part of team whose total sales for FY23 exceeded previous year by.8%> REFERENCE: Leigh Morong, Store Manager (61••••••20

Revere High School

High School

Emerson College

B.S., Mass Communications