Jerome Astolfi
Director of Operations @The Bungalow Huntington Beach
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WORK HISTORY
Director of Operations @The Bungalow Huntington Beach
Originally hired to manage a recently opened and underperforming lounge and bar, tasked with transforming operations. Within 12 months, I revitalized operations, envisioning and executing Food and Beverage strategy and maximizing guest and team member experiences. I was promoted due to my achievements, providing strategic leadership for two bars and lounges while also leading the opening of the Long Beach location. I consistently evaluate operational effectiveness, applying laser-focused attention to detail to drive improvement. I manage 10 managers and 120 employees, generating $22M in top-line revenue.Most notably, I: Developed and launched short- and long-term objectives, policies, and procedures. Reorganized the management of finances to achieve budgeted expense targets and profitability, becoming profitable within 12 months while sustaining top quality. o Exceeded annual EBITDA budget goals by 8%+ each yearso Closed Q1 2022 with best financial results since 2017. Built genuine relationships with key distributors to improve COGS by several points. Maintained operational compliance with state labor laws and practices, accountable for compliance across all policies, procedures, and standards. Collaborated with an HR consultant to lead compliance training for all employees. Partner cross-functionally to design, lead, and direct lounge concepts and programming to drive revenue and enhance the guest experience. Cultivate customer satisfaction and loyalty through unforgettable guest experiences. Coach and mentor managers and employees to drive high performance, actively seeking feedback and encouraging team members to participate in key decisions. Intentionally cultivate a cohesive team environment with high employee engagement and retention levels, yielding a 2% turnover rate.Successfully reopened after COVID to achieve the most successful year while maintaining all COVID protocols. 100% of staff returned, despite national shortages in hospitality workers.
EDUCATION
Lycée Antonin Artaud
High School Diploma, Economics and sociology
San Diego State University
Certificate, Business of Wine
Ecole Hôtelière Marseille Bonneveine
Associate of Science - AS, Hotel/Motel Administration/Management
La Cadenelle
Bachelor of Business Administration - BBA, International Business/Trade/Commerce
SKILLS
ABOUT JEROME ASTOLFI
I am a dynamic, passionate and results-driven Hospitality Executive with a proven track record of transforming operations and delivering memorable client experiences that maximize profitability while offering the highest levels of service and hospitality.I remain calm and focused within high-pressure situations, adept at assessing the current state and methodically developing plans to achieve objectives. As a leader, I possess a demonstrated capacity to build, mentor, and guide high-performing teams, incorporating integrity, compassion, and empathy to pursue excellence and authenticity in all interactions. I apply extensive business acumen to achieve organizational targets in all current and previous roles, positioning establishments for growth while enhancing revenue. I have experience in establishment ranging from casual to Michelin Starred as well as bars and nightclubs.
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