Jenny Jones
Group Product Lead - Online Shopping, Customer Experience & Content @Waitrose & Partners
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WORK HISTORY
Group Product Lead - Online Shopping, Customer Experience & Content @Waitrose & Partners
Leadership role - directing a team of 6-7 Product Managers and product teams with a wide portfolio of products across Customer Experience & Content, inspiring and empowering them to create brilliant digital experiences Waitrose shoppers love. My current remit includes- AdTech - sponsored products across Waitrose.com and app- AEM (Adobe Experience Manager) content authoring capability, taxonomy- Browse - product pages, listing pages, product pods, badging, filters, trading capabilities (e.g. meal deals)- Cellar - developing new proposition experience and replatforming- Customer Experience - ease of shop and value workstreams, focusing on driving conversion, retention and CSAT- Florist- Frontend Foundations - platform performance (e.g. load speed)Key responsibilities- Overall product leadership, direction and strategy for group portfolio of products and influence into overall Waitrose Online strategy and key deliverables (6-7 product teams as above)- Recruitment, onboarding, line management, coaching and development of Product Managers- Coaching Product teams in Agile ways of working and stakeholder management (incl. Delivery Leads, Engineers)- Developing Product Profession across 25+ Waitrose Online product teams and wider Partnership in collaboration with other Product leaders, Recruitment, Learning & Development, and senior leaders- Developing robust OKRs for portfolio and individual Product teams, empowering and coaching Product Managers to create product strategies that support wider business objectives- Part of Online Leadership team (Product, Delivery & Operations, Platform, Trading, Marketing, Content & Design, Brand) co-creating strategy and aligning direction for all teams- ROI forecasting and value attribution- Implemented new product roadmap and strategy framework across Waitrose Online in October 2021, which has been evolved and adopted across the department and other teams (e.g. Trading, Content & Design)
EDUCATION
University of Reading
BA (Hons) 2:1, English and Film & Theatre
University of Cambridge
PGCE, Primary Education
SKILLS
ABOUT JENNY JONES
Passionate about transforming customer experience through people - inspiring individuals and teams to create brilliant and innovative online experiences that deliver business results. Champion of equality, diversity and inclusion, and skilled in cultivating highly collaborative and empowered teams.
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