Jenny Hayes
Head of Resource Planning and Telephony @Rsa
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2019 — Present
Head of Resource Planning and Telephony @Rsa
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EDUCATION
N/A
Chetham's School of Music
Royal Northern College of Music
N/A
Royal Northern College of Music
GRNCM
SKILLS
CoachingContact CentersManagementStakeholder ManagementProject ManagementBusiness TransformationPerformance ManagementFinancial ServicesBusiness Process ImprovementOperational PlanningRelationship ManagementOutsourcingCall CentersCommercial InsuranceEmployee EngagementProject PlanningGeneral InsuranceInsuranceProject DeliveryBusiness AnalysisInspiring LeadershipProcess ImprovementRisk ManagementTeam ManagementStrategyChange ManagementCustomer ExperienceLeadershipAnalysis
ABOUT JENNY HAYES
Experienced Resource Specialist with a demonstrated history of working in the insurance industry. Skilled in Analytical Skills, Operational Management, Coaching, Operational Planning, Contact Centers, and Business Transformation. Strong operations professional graduated from Chetham\'s School of Music and the Royal northern College of Music.
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