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Jennifer Mahoney

Director of Account Management @Bottomline

Boston, MA, US
EMAILS
j••••••••@bottomline.com
MOBILE NUMBERS
+17•••••••60

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WORK HISTORY

Oct 2023 — Present

Director of Account Management @Bottomline

EDUCATION

N/A

Assumption University

Bachelor's degree, Business, Communications

SKILLS

Cross-Functional Team LeadershipSoftware DocumentationSdlcSoftware Project ManagementCrmRequirements AnalysisHealthcare Information Technology (Hit)SaasEhrLeadershipProduct ManagementProcess ImprovementVendor ManagementVisioStrategic PlanningProgram ManagementIntegrationProject ManagementSoftware Development Life Cycle (Sdlc)Product DevelopmentAnalysisHl7Customer Relationship Management (Crm)Quality AssuranceSoftware ImplementationInformaticsAccount ManagementChange ManagementBusiness IntelligenceHealthcare Information TechnologyBusiness AnalysisSoftware as a Service (Saas)HealthcareBusiness Process Improvement

ABOUT JENNIFER MAHONEY

As Director of Account Management at Bottomline Technologies, I lead a high-performing team of Account Managers responsible for driving client success and revenue realization across a $30M recurring business portfolio. My focus is on delivering client delight by aligning with key value drivers: security, automation, and rebate while identifying opportunities for growth within the client base.I develop and execute strategic vision for the team, leveraging data-driven insights to optimize performance and enhance client outcomes. Through effective business reviews and proactive engagement, we consistently achieve double-digit growth in vendor enrollment and transaction volume, accelerating revenue expansion and improving client satisfaction scores.Collaborating across Paymode’s ecosystem including Vendor Enrollment, Product, Sales, Marketing, and Implementation, I ensure seamless client experiences and expedited time to revenue. Building strong relationships with channel partners, banks, and C-level executives is central to my role.With over 20 years of experience in customer success, account management, and SaaS leadership, I bring a proven ability to lead fast-paced teams, drive operational efficiency, and foster professional development. Passionate about digital transformation and FinTech innovation, I empower my team to deliver excellence while advocating for client needs across the organization.

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