Jennifer Livaudais
Senior Product Designer @Ooma, Inc.
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WORK HISTORY
Senior Product Designer @Ooma, Inc.
Lead design initiatives across Ooma’s communications platform following the acquisition of OnSIP, driving modernization across onboarding, admin workflows, and AI experimentation- Spearheaded end-to-end redesign of sign-up and setup experiences, improving activation clarity and funnel performance- Partner cross-functionally with Product, Engineering, and Marketing to ship production-ready solutions- Designed end-to-end LLM validation system, including the Knowledge Bot Educator (admin knowledge management interface) and internal chat UI, enabling support and sales teams to refine model responses before customer rollout- Designed AI-powered call insights dashboard surfacing sentiment trends, hot topics, and action highlights, reframing analytics from data display to decision support- Conduct usability testing, heuristic reviews, and first-click analysis to inform iteration- Shaped roadmap direction by synthesizing research insights, activation data, and AI capabilities
EDUCATION
University of South Florida St. Petersburg
Bachelor of Fine Arts (BFA), Graphic Design
SKILLS
ABOUT JENNIFER LIVAUDAIS
Senior Product Designer with 7+ years of experience in enterprise B2B SaaS. I specialize in making complex systems feel approachable, simplifying workflows, modernizing legacy platforms, and helping users understand what to do next and why.Lately I’ve been working at the intersection of product design and AI, designing LLM chat interfaces and the knowledge management systems behind them, AI-powered research tools, and data-driven insight experiences. I’m interested in AI that actually helps people make decisions, not just AI that looks impressive.My background spans end-to-end design including user research, systems thinking, cross-functional collaboration, and design systems. I work best on hard problems with real constraints.
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