Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Jennifer McDowell Johnson
Senior Director Operational Training @GEICO
Signup · Get unlimited contacts
WORK HISTORY
Senior Director Operational Training @GEICO
Tucson, AZ, US
EDUCATION
University at Buffalo
Bachelor of Arts - BA, Business/Corporate Communications
ABOUT JENNIFER MCDOWELL JOHNSON
Lead large-scale organizations through performance turnarounds and transformation—improving cost, customer experience, and frontline execution simultaneously. I’m a senior insurance leader with CPCU / CPCU 520 credentials and 21+ years of experience in cross-functional leadership roles with GEICO, one of the nation\'s largest and most innovative/successful insurance companies.Qualifications highlights include:• Multi-State Operations Leadership: Proven strengths leading insurance operations across large, distributed geographic territories and handling all related strategic planning, budgeting, forecasting, and reporting responsibilities—including aligning local/regional restructuring efforts with larger corporate-wide initiatives.• Insurance Expertise: CPCU participant with recognized expertise in the areas of Claims Management, Underwriting, Customer Care, Liability Investigation (including Comparative Negligence), Insurance Law Statutes & Regulations and Subrogation—and how to navigate their complex interdependencies.• Risk Management & Regulatory Compliance: Adept at minimizing corporate loss, liability, and exposure via the leadership of accident investigations and fault determination processes; exceptional strengths working with state Depts. of Insurance to resolve escalated complaints and address pricing and rate determination issues.• Process Improvement & Optimization: Recognized throughout career as an expert change agent, known for an efficiency-minded work style and ability to apply automation, innovation, and business transformation methods to restructure operations—drastically improving ROI without negatively impacting quality and customer care.• Team Leadership & Development: Demonstrated strengths hiring, training, onboarding, and managing diverse teams of up to 5 directs and 3K indirects in size—building out new departments and call centers, making critical headcount planning decisions, and fostering cultures known for collaboration, accountability, and top-tier service.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.