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Jennifer Barahona
Senior Coordinator @Capital One
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WORK HISTORY
Senior Coordinator @Capital One
McLean, VA, US
Manage 100+ weekly escalated account cases, ensuring timely resolution in alignment with regulatory and compliance standards Provide analytical guidance on account status, fees, and interest calculations, strengthening financial transparency and accuracy Support fraud claim initiation and dispute resolution processes, mitigating financial risk and preventing potential losses Rank #1 in department performance, exceeding all key operational and quality metrics while maintaining 90%+ schedule adherence Collect, verify, and reconcile monthly payments, ensuring accuracy and integrity of financial records Evaluate account balances and repayment capacity to structure settlement agreements that achieve sustainable account resolution
EDUCATION
Northern Virginia Community College
Associate's Degree, Business Administration and Management, General
Year Up United
Associate of Arts and Sciences - AAS, Project Management
ABOUT JENNIFER BARAHONA
Senior Coordinator at Capital One
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