Jennifer Ventura
Manager, Client Delivery Operations Support @Right Management
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WORK HISTORY
Manager, Client Delivery Operations Support @Right Management
Manages a team of Client Delivery Coordinators, Client Delivery Analysts, and Virtual Producers across North America’s Client Delivery Operations teams. Responsible for leading and coaching team members as well as managing critical day-to-day operations ensuring organizational and team objectives, goals, and plans are met and implemented to support strategic business objectives.• Manage a team of Client Delivery Ops Professionals who partner on both Outplacement and Solutions Delivery projects while driving engagement.• Manage a team of Client Delivery Analysts who are responsible for driving Solutions billing, data management, and financial reporting ensuring billing and forecasting aligns with the needs of sales, finance, and delivery teams.• Manage a team of Virtual Producers who support live delivery of Outplacement and Solutions virtual sessions.• Accountable for hiring, leading, and coaching team members in diverse roles including recruitment, performance evaluation, coaching, and retention. • Focus on continuous improvement, analyzing data, identifying problem areas, and implementing improvement initiatives.• Foster a collaborative environment that aligns goals across solutions.
EDUCATION
San Diego Christian College
BA, Interdisciplinary Studies, Minor Psychology
SKILLS
ABOUT JENNIFER VENTURA
Client Delivery Operations Manager with 25+ years\' experience collaborating with HR Managers, Global Account and Project Managers and Project Consultants. Partner with Engagement Leads and Principal Consultants in creating and planning global programs that align with client’s key business objectives. Demonstrated leader with proven abilities in program planning, training, implementation, tracking, reporting and final debriefs ensuring programs are delivered in or under budget effectively managing programs from end-to-end across an array of products and solutions. Recognized as a team player that possesses unique problem-solving skills to manage multiple tasks efficiently.• Continued innovation of Right Management Project and Program Manager role across North America• Process design, development and implementation for project consultant staffing• Assess and streamline processes and protocols for operational efficiency• Develop and implement regional on-boarding program • Ensure profitability on major projects/centers• Maintain operating unit profit and expense • Process systemization for Career Development Projects
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