Nicki Hedrick

Client Outplacement Manager @Right Management

Manage daily activities and requests for a dedicated client portfolio of 20+ Fortune 500 global companies receiving the highest Client Rating score of 10 for outstanding customer service.\\\\nCurrently managing over $15Million in activities. Successfully converted multiple accounts to increase revenue by having strategic conversations with clients and internal stakeholders.\\\\nContributing to and supporting over 500+ SMB clients managing daily activities, escalations, and working directly with account managers, operations, and delivery to increase overall satisfaction and revenue optimization through a shared services model.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n