Jennifer Vu
Mis Team Lead @Phillips & Cohen Associates
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WORK HISTORY
Mis Team Lead @Phillips & Cohen Associates
Develop and manage MIS workflow and MIS operation model through ETL automation.• Analyze and process large-scale data files and transform them into an acceptable format.• Perform month-end inventory reconciliation and financial reconciliation.• Create test strategies and complex test cases throughout the testing phases.• Provide testing oversight and initiatives over multiple agile teams.• Deliver business reports and visualizations to effectively illustrate facts and insights.• Manage technical aspects of data evaluation and perform routine data checks.• Liaise with other teams to detect issues, perform root cause analysis, and deliver solutions.• Support project teams with data collection as well as technical and business insights.
EDUCATION
Ryerson University
Financial Service Professional Connection Program, Finance and Banking
University of Economics and Law
Bachelor's degree
University Of Economics Ho Chi Minh City
Master's degree
ABOUT JENNIFER VU
10 years of diverse experience in processing and improving business operations in the finance and banking industry • Outstanding skills in handling multiple complex projects simultaneously, making sound and timely decisions • Strong experience in managing change request tickets and defects • In-depth knowledge of Contact Centre business process and factors influencing call drivers and customer service levels • Proficient in forecasting techniques, regression, and statistical analysis • Outstanding analytical and adaptability skill to mine data, identify trends and generate solutions on changing environment to meet all business targets • Strong interpersonal communication, multitasking, time management, conflict resolution, project management skills • Advanced skills in MS Office Suite (Word, Excel, PowerPoint, SharePoint), VBA, SQL, ETL, SAS, SSIS, SSRS, Power BI, Tableau, Visio, MS Project • Solid experience in Applications/Systems: JIRA, IEX, Finacle, Genesys Dialer, Genesys Call Routing/Reporting, CIS, CTA, SAS, AAPS, WHIRL, GWIS, HUB
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