Jennifer Swayne
Senior Business Analyst @Cigna Healthcare
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WORK HISTORY
Senior Business Analyst @Cigna Healthcare
Identify improvements in business processes in Pre-Sale through Case Installation in Cigna Medical. Created and wrote Portfolio and Program Epics and assisted in refinement of Features and User Stories. Led testing management during new platform rollout with operations and operational readiness teams. • Main programs used: Confluence, Jira, Contour, PowerPoint, SharePoint, • Project managed new system implementations and created business process maps
EDUCATION
University of Missouri-Kansas City
Bachelor of Arts (B.A.), Psychology
Columbia College
Master of Business Administration (MBA)
University of Missouri-Kansas City
Masters in social work
ABOUT JENNIFER SWAYNE
Integrated Services delivery and Business Processes expert with experience leading complex operations in sales systems as well as organizational behavioral health and employee assistance program initiatives within small, mid-market and National employers. Created department strategies and training curriculums to train call center staff for efficient processes. Skills include multi-tasking, scheduling, communication, relationship building, negotiating, quality control, logistics, time management, training, collaboration, strategic planning, efficiency, process improvement, strong organizational skills, high attention to detail and ability to make quick & concise decisions. In addition to documenting and creating work driven results through Agile methodologies. My Strengths Finder 2.0 top 5 skills are Discipline, Focus, Input, Intellection and Relator.
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