Jennifer Samaniego

Strategy and Operations Manager, Partner Success @WalkMe

Fullerton, CA, US
MOBILE NUMBERS
+15•••••••09

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WORK HISTORY

Jan 2022 — Present

Strategy and Operations Manager, Partner Success @WalkMe

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Directed strategy and program development for an emerging digital adoption platform, servicing clients globally– Spearheaded transformational initiatives across the Partner Success Organization to maximize topline revenue – Served as trusted advisor––led senior leadership teams with key decisions, impacts, and roadmaps– Contributed to an increase in partner-delivered services from 4% to 15%––increasing topline revenue – Amplified programs across the organization to gain champions, drive adoption, and define company culture– Developed strategic plans, key objectives, priorities, and process improvements that drive scale and quality targets

EDUCATION

N/A

Johnson & Wales University

Associate of Science (A.S.), Business Administration and Management, General

2013 — 2014

Walden University

Master of Business Administration (M.B.A.), Executive

N/A

Johnson & Wales University

Bachelor of Science (B.S.), Business Management

SKILLS

Leadership DevelopmentCustomer ServiceHotelsCustomer SatisfactionTrainingMicrosEmployee RelationsChange ManagementHigher EducationProject ManagementHotel ManagementManagementTeam BuildingStaff DevelopmentMentoringEvent ManagementSalesforce TrainingOperations ManagementLeadershipWalkmeTeam LeadershipHospitality IndustryBudgetsHospitality Management

ABOUT JENNIFER SAMANIEGO

Passionate and solution-driven professional with 12+ years of experience in business strategy and operations, specializing in SaaS. Expertise includes developing scalable solutions and programs with a focus on partner relations and customer success. Proven track record of leading diverse teams and improving technical workflows while fostering a positive culture within fast-paced environments. Adept at cultivating relationships with multilevel stakeholders to drive business growth.

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