Jennifer Ray Price
Fulfillment Center Associate @Amazon
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WORK HISTORY
Fulfillment Center Associate @Amazon
Dallas-Fort Worth, TX, US
Assisting in various roles to ensure on-time customer deliveries while exceeding productivity and quality metrics.
EDUCATION
University of Phoenix
Bachelor's degree, English
ABOUT JENNIFER RAY PRICE
I’m a customer-focused professional with over 15 years of experience in customer service, investigations, technical support, and recruiting. Throughout my career — from Amazon operations and recruiting to coaching clients one-on-one — I’ve developed a strong ability to resolve complex issues, support teams, and deliver excellent client outcomes.I’ve managed high-volume ticket queues, authored SOPs, and consistently exceeded productivity and quality goals. My background includes full-cycle recruiting, technical troubleshooting, process improvement, and leading teams in both onsite and remote environments. I also have extensive experience in overnight operations, which taught me adaptability, resilience, and the importance of clear communication.What drives me is helping people succeed — whether that means supporting a client through a challenge, streamlining a process for a team, or solving a customer’s technical issue quickly. I thrive in fast-paced environments where I can combine problem-solving with empathy, and I enjoy collaborating with others to improve systems and create positive experiences.Core Skills: Customer Experience & Technical Support (ticketing systems, CRM tools, troubleshooting) Investigations & Operations (root cause analysis, SOP development, compliance) Recruiting & Coaching (candidate sourcing, onboarding, client accountability) Leadership (team training, cross-functional collaboration, process improvement)
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