Jennifer Kozerski Rave
Key Account Manager @DerbySoft
Signup · Get unlimited contacts
WORK HISTORY
Key Account Manager @DerbySoft
Wilkes-Barre, PA, US
Maintain and develop client and business relationships with the goal of growing client business with DerbySoft.Host regular calls with clientsHave full understanding of client’s business and needsDevelop new business opportunities by maximizing current connections to ensure continued growthOwn the end to end processes of connections via DerbySoftEnsure projects run smoothly, deadlines are met, coordinate with internal teams and external clientsCommunicate customer and project status with internal teams and customersEscalate complex issues to relevant departments within DerbySoftliaise with solution engineers and/or engineers on issues/bugs for quick resolution for the clientDesign plans to meet revenue goalsManage implementation and enhancement projects to grow clients\' business with DerbySoft.Manage internal priorities and coordinate project schedules with engineers, client managers and other internal teamsCreate reporting and/or presentations to review with clients on a regular scheduled basisprepare documentation for quarterly business reviewsunderstand and research error reports to share with clientsCreate and monitor customer performance.Represent DerbySoft at industry events and within industry groups / committees / organizations.Provide feedback and insight into pricing and product direction.
EDUCATION
King's College
Bachelor of Arts (B.A.), English Literature
Coughlin High School
High School
ABOUT JENNIFER KOZERSKI RAVE
As a Key Account Manager at DerbySoft, I leverage my strong communication and project management skills to maintain and develop client and business relationships. With over 6 years of experience in this role, I have successfully grown client business with DerbySoft by understanding their needs, developing new business opportunities, and ensuring smooth project execution. I also manage the end-to-end processes of connections via DerbySoft, coordinate with internal teams and external clients, and escalate complex issues to relevant departments within DerbySoft. Prior to this, I worked as an Operations Analyst at DerbySoft, where I managed day-to-day data load and roll outs, built and quality checked new products, and provided first-level support for all requests within support team SLA for multiple customers. I hold a Bachelor of Arts in English Literature from King\'s College and have certifications in Project Management from Coursera. I am passionate about delivering high-quality service and solutions to clients, and I am always eager to learn new skills and technologies to enhance my performance and contribute to the growth of DerbySoft.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.