Jennifer Eisenberg
Crm & Leasing Solutions Sr Manager, IT @Unibail-Rodamco-Westfield
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WORK HISTORY
Crm & Leasing Solutions Sr Manager, IT @Unibail-Rodamco-Westfield
Responsible for managing and executing Leasing and Reporting Technology Roadmap across the United States. • Provide strategic analysis and management for two Salesforce instances, Business Objects and Tableau as well as supporting applications utilized by the US Permanent Leasing and Short-Term Leasing business units and supporting departments. • Manage a high performing onshore and offshore team responsible for Business Intelligence, Software Development, QA, and Business Analysis.• Ensure projects/releases are effectively managed, delivered on time and to the business specifications. • Liaison with the broader Applications and Integration teams to coordinate software releases to ensure no downstream impacts.• Define, implement, and maintain development, configuration, and deployment standards and processes. • Ensure best-in-class security standards are developed and maintained. • Identify key stakeholders’ business requirements, document user stories and design processes for operational efficiencies. • Design test scripts, perform user acceptance testing and ensure effective deployment to users. Devise communication strategy for new features and functionality to users.• Customize user interface, workflows, reports and dashboards. • Provide training and development for all Salesforce, Business Objects and Tableau users, including creation of system manuals and other support materials.• Support users’ day to day needs including troubleshooting related to user access, permissions, security, workflows, dashboards, reports, and layouts. Expert understanding in providing tier 1 and tier 2 support.
EDUCATION
University of Arizona
BA, Media Arts
SKILLS
ABOUT JENNIFER EISENBERG
Results-driven IT leader with a proven track record of implementing strategies to streamline the sales and reporting processes creating operational efficiencies. Committed to providing impeccable service, support, and training. Superior communicator and business strategist, capable of taking on large pressure situations and creating positive outcomes. Self-motivated with a strong analytical mind and ability to develop innovative strategies. Specialties: Salesforce.com Certified Administrator (SP12) – Spring 2012, Accounting, Asset Management, Brand Management, Budgeting, Computer Skills, Conferences, Customer Relations, Customer Service, Forecasting, Marketing, Marketing Materials, Materials Management, Microsoft Excel, PowerPoint, Word, Project, Newsletters, Press Kits, Press Releases, Project Management, Public Relations, Publicity, Research, Sales, SharePoint, Staffing, Strategic Marketing, Training Materials and Workflow Analysis.
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