Jennie Thompson

Quality and Implementation Supervisor @Circet USA

Rome, NY, US

Collaborate with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying business improvement needs.• Identify and support projects to reduce waste and complexity in business processes• Identify and communicate gaps in current processes across the organization• Lead project teams and partner with cross-functional groups to drive improvement projects to completion• Develop and improve quality management systems for the organization and produce documentation, tools, and training to support compliance• Create and assist in the development of training documentation and implementation of training initiatives• Evaluate and improve training materials (e.g. training data, instruction outlines, text and handouts, evaluation of training effectiveness, etc.)• Research new information and tools to innovate, automate and improve current operations and training• Promote a culture of continuous improvement across the organization• Built and managed corporate social media presence across Facebook, Instagram, and LinkedIn, increasing follower base.• Curated brand-consistent content, selecting imagery, tone, and messaging to drive engagement—resulting in a boost in post interactions.• Designed and executed a 12-month social media content calendar, aligning campaigns with service launches, industry events, and seasonal marketing pushes.• Sourced, edited, and approved visual assets, increasing brand recognition and maintaining a consistent, professional online presence.• Developed and launched themed campaigns, event coverage partnerships, and community initiatives, generating online traffic.• Ensure process and training initiatives are mindful of waste

Kaplan University

Qualified Dental Assistant, Dental Assisting/Assistant